Chevin holds their 4th EMEA Customer Conference in Manchester, UK

From the 14th – 15th July, we hosted our 4th Annual EMEA Customer Conference in Manchester, UK, a city renowned for its rich industrial heritage, innovation and the iconic Worker Bee.  

A symbol of Manchester’s hardworking spirit and proud history, the Worker Bee felt like a fitting emblem for a conference centred around collaboration, shared expertise and working together to drive progress and our attendees rated the event an outstanding 4.7 out of 5 stars! 

The conference welcomed clients from 13 companies across the UK and Europe, collectively managing over 38,000 vehicles, providing an invaluable opportunity for knowledge-sharing and networking. 

Ice Breakers 

The conference began with plenty of energy as attendees took part in a selection of interactive activities, providing a fun way to break the ice and get everyone involved before the main programme got underway. 

The first challenge was a competitive take on Rock, Paper, Scissors, where those knocked out of the tournament became enthusiastic supporters of the players who defeated them, cheering them on as they battled through the rounds. 

Next came a fleet-focused Kahoot quiz, testing attendees’ knowledge and keeping the competition close until the very end. Congratulations to our winners: 

• Rock, Paper, Scissors Winner: Kenneth Naylor, Scottish Borders Council 

• Kahoot Winner: Thomas Fell, Scottish Borders Council 

The lively start brought plenty of laughs and friendly competition, helping attendees connect with one another and setting the scene for an engaging day of presentations, discussions and shared insights. 

Educational Workshops

Our conference agenda featured a mix of educational workshops and product demonstrations led by our expert team. Key highlights included:

• Business Update – An overview of our latest progress, key achievements, and strategic priorities for the year ahead.
  • Customer Success Update – Insights into customer success stories, and how we continue to support our customers in achieving their goals.
  • Product Innovations Showcase – A closer look at the latest product developments, enhancements, and innovations designed to deliver greater value for our customers.
  • AI-Powered FleetWave: From Vision to Reality – An exciting look at how AI is shaping the future of FleetWave, bringing innovative ideas to life and unlocking new possibilities for smarter, more efficient fleet management.

Breakout Sessions

Alongside the main conference programme, attendees could join a range of focused breakout sessions offering practical guidance and deeper insights into key FleetWave capabilities.

Topics covered included:

• New Dashboard Deep Dive – Take a closer look at the latest FleetWave dashboard, with interactive training and practical configuration guidance.
  • Smart Integrate and FleetWave Store – Discover how to build a Smart Integration and explore how the FleetWave Store can support and enhance day-to-day operations.
  • Working Smarter in FleetWave – Learn practical ways to get more from your system, from best-practice reporting to maintaining overall system health.

The sessions provided customers with practical tools, knowledge, and ideas to help them make the most of FleetWave and improve the efficiency and effectiveness of their fleet operations.

Industry Insights

This year, we were delighted to welcome Ian Nash, Project Manager at Biffa Waste Management, who shared the organisation’s FleetWave journey in an insightful customer presentation.

Ian reflected on Biffa’s long-standing partnership with FleetWave, from the initial implementation in 2008 through to their more recent transition to our SaaS platform. He discussed the key drivers behind the move, the challenges and opportunities encountered along the way, and how adopting the SaaS model has helped Biffa streamline operations, improve efficiency, and achieve their return on investment (ROI) objectives.

Having used FleetWave for more than 18 years, Biffa now manages a complex fleet of over 5,000 vehicles and more than 1,000 assets through the platform. Their continued success demonstrates how FleetWave can scale alongside growing organisations, providing the flexibility, visibility, and operational control needed to support one of the UK’s leading waste management companies.

Ask the Expert

Following the success of previous years, our “Ask the Expert” sessions were back, giving customers dedicated one-to-one time with our FleetWave specialists. Each 30-minute session was tailored to the individual, providing a focused opportunity to discuss specific requirements, challenges and opportunities.

From enhancing reporting and refining workflows to exploring customisation options, attendees received practical, hands-on guidance that could be applied immediately. With the ability to make updates to their systems during the sessions, customers left with actionable advice and real improvements to help them get even more value from FleetWave.

Evening Entertainment

On the evening of Day 1, attendees enjoyed an unforgettable evening at the Electric Shuffle Manchester, for a fun-filled evening of high-tech shuffleboard. Split into teams, attendees battled it out across four competitive games, putting their skills to the test as they aimed to land pucks in the highest-scoring zones.

The evening offered a chance to step away from the conference agenda, enjoy some friendly competition and connect with fellow attendees in a more relaxed environment. With plenty of laughs and a little healthy rivalry along the way, it was a great opportunity to build relationships, share stories and continue the conversations sparked throughout the first day, all while experiencing one of Manchester’s most unique social venues.

Sustainability

This year, a tree was planted for every attendee via our partners, MoreTrees, as part of our ‘Trees for Fleets’ initiative.

This year, we planted 45 trees, which will capture an estimated 67.5 tons of CO₂, the equivalent to 250,000 miles in a diesel car over the trees’ lifetime.

To date, we have planted 2,209 trees, collectively capturing over 3,400 tons of CO2 in their lifetime.