Case study

How Florida's DMS Transformed Fleet Operations for 18,000+ Vehicles with FleetWave

By Ellen Sowerby
22 October 2024

Industry: Local Government

Fleet Size: 18,000 + Vehicles

Asset Count: 8,000 +

Region: Florida, United States

Customer Since: 2021

Products Used: FleetWave

 

Background

The Florida Department of Management Services (DMS) is a central administrative agency that supports Florida’s government operations. DMS plays a crucial role in providing efficient, cost-effective services to state agencies, local governments, and other public entities. DMS helps ensure that Florida’s public sector operates smoothly and efficiently, acting as a backbone for the state’s administrative functions. Within the Bureau of Fleet Management, this responsibility extends to overseeing the entire fleet of vehicles across Florida.

We spoke to Cherie Williams, Bureau Chief, about their experience using FleetWave and how it has streamlined fleet management processes, improved operational efficiency, and helped drive cost savings for Florida’s public sector.

 

 

Challenges

One of the key challenges faced by the Florida Department of Management Services (DMS) was managing access to fleet management platforms. As Cherie Williams explains, “A lot of the issues we were having with other platforms is we were having to pay per user, instead of per vehicle, and that caused a lot of issues because of the way we’re set up.”

With DMS supporting 31 state agencies and overseeing 25,000 assets, the need for multiple users to access the system was essential. The per-user pricing model proved inefficient, creating complications in managing the large number of users required across various state agencies.

 

Our Solution

Florida DMS began implementing FleetWave in 2019 to streamline its fleet management process. As Cherie Williams explains, “Right now we’re using it just strictly to put our vehicles in, track their mileage, their fuel cost, and the condition, and then get all their maintenance records in to see how much money we’re spending on these, that’s the primary benefit.” This system provides valuable insights into vehicle costs and maintenance, enabling more efficient decision-making.

The implementation covers the entire state fleet, from acquisition to disposal, as Cherie notes: “We take care of the entire state of Florida’s fleet, from acquisition to managing in FleetWave to disposals.” This includes a wide variety of assets, from sedans and light trucks to heavy equipment such as bobcats and asphalt layers, ensuring that all vehicles and equipment are accounted for and properly managed.

 

Impact

The introduction of FleetWave has significantly improved the user experience for Florida DMS and its customers. As Cherie Williams highlights, “I would have to say the biggest impact is probably the ease of use. The previous platform we were on was very difficult to navigate. You had to click on many different tabs to get to where you needed to go. And this one has been very easy to get to and to navigate around, and they’ve really appreciated that.” This streamlined interface has made it easier for multiple state agencies to access critical fleet data efficiently, leading to increased user satisfaction and smoother operations across the board.

 

Conclusion

Since implementing FleetWave in 2019, the Florida Department of Management Services (DMS) has transformed its fleet management operations, effectively overseeing over 18,000 vehicles and 8,000 additional assets. The platform has streamlined processes and improved user satisfaction by addressing access challenges and simplifying data management. As a central administrative agency supporting 31 state agencies, DMS benefits from FleetWave’s ease of use and comprehensive tracking capabilities, leading to more efficient service delivery and optimized fleet operations across Florida.

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