The importance of effective defect management processes
How up-to-date is your fleets’ defect management process?
Managing defects can help ensure compliance as well as preventing unscheduled downtime. But if your defect management system isn’t covering the basics, your fleet can suffer.
Unscheduled repairs are one of the mostly costly fleet management issues. Breakdowns and the downtime to remedy these problems can lead to higher costs that can negatively impact on both employee and customer satisfaction.
Effectively managing your defect management process is about getting ahead of the issues by applying proven practices. With these initiatives, you can greatly improve fleet efficiency and reduce unscheduled downtime.
Start with information
Working with the vast information inside defect management software is the first step towards avoiding defects. Asking questions about high cost categories for vehicles, systems and components helps you identify areas that require attention. For example, if your fleet or a group of vehicles is experiencing a large number of specific component failures after a certain mileage interval, a maintenance or replacement campaign can offset future failures.
Pinpointing problems and working to address them can improve your defect management process, but can also benefit your fleet’s safety performance. With the telematics information that is now commonly available from onboard systems, you can identify drivers with a tendency for unsafe behaviours, such as speeding, rapid acceleration or hard braking, and then create better drivers by acting on that information with coaching and training.
Make inspections a priority
Unscheduled repairs are always more expensive and typically result in downtime that negatively impact on your company’s ability to do business. Many of those issues, however, are easily avoided when drivers perform proper pre-journey inspections. Ensuring vehicle operators are in the habit of completing routine checks – which you can facilitate with easy to follow procedures and checklists – will make costly, unscheduled events less likely.
Technician training also plays a key role in removing the cost of unscheduled repairs from your bottom line. A preventative fleet maintenance programme that spells out inspection procedures can help trained technicians identify problems when they are much less costly to repair in the workshop than on the road.
Detailed records of inspections and issues that they address can be helpful in developing and revising more effective procedures on an ongoing basis.
Ensure compliance with regulatory and legal requirements
Keeping on top of regulatory and legal compliance requirements, such as inspections and safety checks, is more about adhering to the letter of the law. Compliance programmes reduce the unnecessary cost of fines from problems found during roadside inspections.
The availability of legal information can also be a factor in a customer’s decision to utilise your company’s services or purchase its products. Your fleet’s credibility and its reliability is a reflection of the care you take to avoid defects, unnecessary repairs and unscheduled downtime.
Today, mobile devices can be used to follow inspection procedures and accurately and quickly record defects. These solutions can automatically feed information into your fleet’s management system to create a repair order and ensure needed parts are available when the vehicle reaches a workshop. They can also provide an auditable trail of each inspection, including time, date, photos, signatures and GPS location.
In our increasingly paperless world, paper-based vehicle inspection reports aren’t able to help you eliminate defects in a timely manner. Thankfully, modern management systems can manage inspections thoroughly and not rush through the paperwork just to get a vehicle on the road. Making it easier and more convenient to do inspections properly leads to more reliable and accurate information about potential failures.
With instant feedback from driver inspections, fleet managers are also able to react quickly to problems that may cause an unsafe condition. Inspection issues can even trigger email or text alerts so necessary repairs can be scheduled quickly.
Information technology is the answer
Earlier, we suggested that you begin the process of more effectively managing defects by asking yourself questions about the high cost areas of your fleet’s operation. With inspection and defect management software, you can find the answers you need, often in real-time from the field or the workshop.
You can also relieve the traditional paperwork burden in your mobile workforce by allowing them to conduct inspections using mobile devices that are fully integrated with your management software. Eliminating the need for paper forms also means a drop in administrative costs for associated time consuming and error prone data entry.
The process that these advanced solutions facilitate can be simple yet highly effective. For performing inspections to eliminating defects, they can present procedures for daily checks and provide the ability to comment on potential problems and even capture images. With a mobile forms app, recorded defects can create work orders and be part of a detailed, fully auditable history that is securely transferred to your enterprise platform.