How Nashville Electric Service Transformed Fleet Management with FleetWave

Industry: Utilities

Fleet Size: 700+

Region: Nashville, TN

Customer Since: 2019

Products Used: FleetWave

Background

Nashville Electric Service (NES) is the 10th largest public utility in the United States, providing essential services to Nashville and several surrounding counties. With over 600 pieces of equipment in their fleet, NES operates a diverse array of vehicles and machinery, including class one vehicles, bucket trucks, heavy-duty equipment, construction vehicles, and trailers. The scale and complexity of their operations demand an efficient and effective fleet management solution to ensure the reliability and safety of their service.

We spoke with Darin Anderson, Quality Control Supervisor at Nashville Electric Service (NES) about how our FleetWave system has transformed their fleet management processes.

Challenges

Nashville Electric Service faced several key challenges in managing its extensive fleet. As a public utility serving a large metropolitan area, NES needed to ensure that each vehicle and piece of equipment was ready and safe for fieldwork, often under urgent and unpredictable conditions. Tracking maintenance schedules, managing work orders, and maximizing vehicle utilization across a varied fleet was difficult with their previous system, leading to costly downtime and reactive maintenance. Additionally, the NES team required a solution that could adapt to their specific needs and streamline data visibility across their operations.

Our Solution

To address NES’s challenges, FleetWave was implemented in 2019 to centralize and optimize their fleet management. Through FleetWave, NES now uses key features such as preventative maintenance scheduling, comprehensive work order management, and detailed vehicle utilization tracking. Darin Anderson, Quality Control Supervisor, noted, “We’re using the preventative maintenance, the work orders, vehicle utilization. Those are the main features that we’re using.” These functionalities provide a robust platform that enables proactive planning, reduces maintenance costs, and improves equipment uptime. By consolidating fleet data into one accessible system, FleetWave empowers NES to manage their fleet more effectively and make data-driven decisions that enhance reliability and safety.

Impact

FleetWave’s customizable platform has significantly improved NES’s daily operations, providing key benefits that address their unique needs. When asked about the primary benefits of FleetWave, Darin emphasized, “Just having one place where we can access all the information, say the configurability of it, ease of navigation. And the responsiveness of Chevin to our needs.”

This centralized access to information allows NES to seamlessly manage preventative maintenance, work orders, and vehicle utilization, streamlining their processes and boosting efficiency. FleetWave’s intuitive navigation and adaptable features have also allowed NES to tailor the system precisely to their operational requirements. The responsiveness of our team also ensures that NES receives ongoing support, enabling them to continuously refine their approach and further optimize their fleet management.

Conclusion

Since implementing FleetWave, Nashville Electric Service has transformed its fleet management processes, achieving greater operational efficiency and cost savings. The centralized platform enables NES to manage preventative maintenance, work orders, and vehicle utilization seamlessly, ensuring their fleet is reliable and ready to serve the Nashville community. As NES continues to evolve, they look forward to further leveraging FleetWave’s configurable capabilities to enhance their operations and deliver even greater service to their community.