Nashville Electric Service - Customer Conference 2022

We spoke to Meaghan Morgan, Business Analyst at Nashville Electric Service about her experience at the Chevin Customer Conference 2022 and using FleetWave to manage a fleet of over 600 vehicles and assets!

Nashville Electric Service is one of the 12 largest public electric utilities in the United States, distributing energy to more than 370,000 customers in Middle Tennessee. The NES service area covers 700 square miles (1,800 km²), all of Nashville/Davidson County and portions of the six surrounding counties.

How do you use FleetWave in your organisation?

We began using FleetWave 2 years ago in our company to track our scheduled maintenance events and to manage our 600 assets in the company.

What do you like most about FleetWave?

It’s so much easier to keep track of everything in one place instead of having multiple spreadsheets, someone’s pad and paper or a calendar that hangs in the office. So I very much like having everything to manage our fleet assets in one place.

The biggest benefit would probably be making sure that we’re in compliance with our scheduled maintenance events. This is an audit exposure for us so its very important to stay on top of those things and this provides us a guaranteed way to do so.

Before having something like FleetWave to really track all of our costs and our services it wasn’t at all uncommon for a vehicle to be serviced more than necessary because we thought it’s on the calendar so it must be due, when we can see with FleetWave there was just an error in the scheduling. So now we know a vehicle was just serviced two weeks ago for example, so we’re not spending that extra labour or parts money and everything that we would have spent before we were able to track it in FleetWave.

How have you found working with the Chevin team?

The Chevin team is wonderful, absolutely wonderful. Having come in to using FleetWave so late after my department implemented it they’ve been wonderful for getting me up to speed, giving me additional training. The support staff have been wonderful, if I have any questions they’re so quick to get back to us, it’s been great.

What were you looking to achieve from the Customer Conference?

So my bosses recommended coming to the User Conference, they were already scheduled to go and I just jumped right on board. I’m always happy to travel, and especially something like this where I can learn so much more about the product we’re using, it’s been a really great experience.

Are you excited about the product direction and future with Chevin? 

I’m very excited about the roadmap and the future NextGen version that’s going to be coming out. I’m very eager to be on the beta testing team. I think that it’s not only going to help us with training our people but really having an in depth look at how it’s built and being able to help other people understand it as well.

But I really think the best thing about the entire event has been the genius bar. It was so wonderful to be able to bring a shortlist of issues that I have just not had time to file support tickets for and 1,2,3,4 we just got them busted out real quick. The genius bar was fantastic.