We interviewed Eric Romph, Assistant Director – Fleet & Facilities Division, Missouri State Highway Patrol about his experience using FleetWave to manage over 1,500 vehicles as well as 130 boats!
Missouri State Highway Patrol and protects all people by enforcing laws and providing services to ensure a safe and secure environment, and they have been using FleetWave to help them do so for over 2 decades, since 2003.
Could you explain a bit about what your company does?
“I’m Eric Romph, I’m with Missouri State Highway Patrol. That’s almost self-explanatory what the highway patrol does. So, you know, take care of the citizens of the State of Missouri.”
What is your fleet size?
“We have about 1,500 vehicles and about 130 boats, and then the associated trailers and motors that go with those boats.”
How does your fleet of vehicles enable your success?
“The diversity that we have in our fleet now. It used to be just one or two types of sedans and an SUV. And now we have trucks, we have vans. We have a whole multitude of things, and I think that helps our troopers be more successful in what they do.”
What are some of the specific challenges of running a fleet in your industry?
“Getting vehicles on time, our budget restricts us within a certain fiscal period, and if we don’t spend that money or get those vehicles in to spend that money, we lose it. So it makes it very difficult.”
How has FleetWave helped overcome the challenges you were experiencing?
“Our biggest users are our service technicians, and just help keep track of our vehicles and take care of our vehicles is a big thing for us.”
Why would you recommend Chevin?
“I really like the fact that even though it’s kind of an off the shelf software, it’s still so customizable to each entity. And I love it, I love the fact that if I need to add something, I can add something just so easy. Or if I need to take something away, I can make changes on the fly, and a lot of that I can do on my own without actually having to call Chevin. Sometimes I do need to call for help, but most times not. And it’s a great tool.”
What features do you use most in FleetWave?
“Work orders is our biggest, and we just started in the last year actually importing odometer readings from fuel records, so I’m a big user of that.”
What is the primary benefit that you have received from FleetWave?
“Making our job easier and tracking our fleet. We went from an old AS 400 system that was just ancient and a nightmare to track anything, to get any data out of.
My boss will come to me and say ‘Can you get this data for me?’ And I’m back in her office 3 minutes later, and she’s like, ‘How did you get that so fast?’ I’m like FleetWave, it’s so easy to get the data out of.”