How Hitachi improved its fleet operation

Hitachi wanted to make its fleet operations more efficient: Chevin provided a modern, technology-based solution to its needs.


hitachi-construction-assetsHitachi Construction Machinery Australia (HCA) provides machinery and after-sales support solutions to a range of customers – including those in the mining, construction, quarry and forestry industries. The company owns 25 facilities, through which it supplies a range of products, parts and services. It also offers in-house finance options through Marubeni Equipment Finance.

HCA had been using spreadsheets to manage its fleet-related operations. However, it wanted to implement a more modern, technology-based solution to help it improve its data management. The company saw the benefit in using a bespoke system to control its unique fleet-related operations. One of the key outcomes it aimed for was improved operational efficiency.

Integration with existing business systems

Chevin recognised HCA’s unique business requirements, and in response it provided FleetWave; a web-based fleet management system that utilised the very latest technologies. A key benefit of FleetWave was that it was completely flexible and user-definable. The software enables companies to add their own custom fields, text, calculations, corporate branding and more. It was easy to see how HCA could customise the system to suit its highly individual needs.

Importantly, the system provided HCA with a new way to source and track quotes and invoices. Staff were able to use FleetWave to email quotation requests to a number of selected suppliers, import the successful quote data into the system and promote a successful quote request via an electronic approval process.

Users could also add order confirmation and delivery details to the purchase order and could even email delivery notifications to the request originator via the system. All of these features led to reductions in the time and labour spent on critical administration tasks.

A comprehensive fleet overview

FleetWave helped HCA’s management team keep a closer eye on all aspects of the company fleet – from details of vehicles’ fuel usage all the way through to the action taken at the end of a lease period.

The team could use FleetWave to review the status of vehicle requests at any time, and selected personnel could analyse vehicles’ owning and operating costs in detail. The system greatly helped to automate processes throughout the business – even down to sending email notifications to drivers. Streamlining business processes in this manner meant that HCA was able to drastically reduce the amount of time spent by personnel on administration tasks.