Central Hudson reduces costs, increases efficiency and improves data integrity

Central Hudson implemented Chevin’s FleetWave: A powerful system that helped the utility control and maintain its 1,000–vehicle fleet in a highly cost-efficient way.


Central Hudson fleet management

Central Hudson Gas & Electric Corporation (Central Hudson) is a regulated transmission and distribution utility.

It serves approximately 300,000 electric customers and 78,000 natural gas customers in New York State’s Mid-Hudson River Valley, delivering natural gas and electricity in a defined service territory extending from the suburbs of metropolitan New York City north to the Capital District at Albany.

The utility company manages a fleet of around 1,000 vehicles – from pickup trucks to SUVs, bucket trucks and trailers, heavy duty trailers and earth-moving equipment.

Central Hudson had previously used an older mainframe-based system to manage its fleet, but was now looking for a solution which was easier to use, worked more quickly, and helped facilitate more cost-efficient processes across the business.

“The problem with the previous system was that each time we needed data from the mainframe, a programmer was required to write a script,” explained Mike Dooley, Operations Supervisor, Transportation Department.

“We wanted to obtain usable information in a new format, and in a faster and more efficient way.”

The company identified the data and types of reports it required and explored a number of solutions. At the end of this process, it opted to implement Chevin’s FleetWave.

Reduced admin; increased integrity

Chevin was able to transfer the data from the previous system over to FleetWave, whilst at the same time making the data clearer and more usable for Central Hudson.

“The data itself hasn’t changed much, but the integrity has,” explained Mike. “We now have a single source of information for our entire fleet within a single system.”

Paper administration has also been reduced: The company’s mechanics are now able to access the system on mobile tablets and have vastly cut down on paper administration.

“We used to have walls of paper files,” Mike said.

Whereas the company used to rely on employees manually inputting their mileage data, it has now integrated vehicles’ odometer data (from its telematics provider) into the FleetWave system.

“We are using FleetWave for many purposes,” added Mike, “such as fleet information, maintenance records and safety.

“For example, we can assess repairs on different types of vehicles to make decisions on which type of vehicle should we should be buying. We can look into maintenance details and assess maintenance costs. We can even use FleetWave to analyse fleet utilization in order to deploy vehicles where they are needed and redeploy underutilized vehicles. FleetWave is helping us make better business decisions for all stakeholders involved.”

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A cost-effective information management system

Central Hudson Gas & Electric has achieved annualized savings of approximately $500,000 per year since implementing FleetWave, and has also experienced an 8% increase in mechanic productivity (repair hours as a percentage of total hours worked) .

“Though we have operational wants and needs, we always look out for the best interests of our customers,” explained Mike. “As our fleet grows, these savings are helping to offset increasing costs of repairs and maintenance on a larger fleet.”