How Ewals Cargo Care takes control of its fleet operations

Transport solutions provider adopts Chevin’s FleetWave platform to centralize processes and integrate data.


Established more than a century ago, Ewals Cargo Care provides flexible, efficient and sustainable transport solutions. Employing an impressive 2,200 staff members, it facilitates more than 5,000 daily transports both within Europe and further afield.

Today, the Company operates a fleet of 3,000 trailers, and 550 trucks.

Its modern Fleet Control department is made up of eight different positions including Commercial Engineer; Operational Supervisor; Financial and IT Engineer; Team Leader; Repairs Planner; Supervisor Administration; Claims Controller and Administration. The professional, dedicated workforce manages large-scale, complex fleet operations day-to-day.

Despite Ewals Cargo Care’s huge operational scale, the Company is still family-owned and is now in its fourth-generation – with its headquarters in Tegelen, Netherlands.

EWALS CARGO CARE’S NEED FOR A STREAMLINED SYSTEM

Struggling with out-of-date technology and minimal support from its former software provider, Ewals Cargo Care needed to upgrade its obsolete fleet system to optimize and streamline the processes within the fleet department, including:

Asset and contract management
 Relationship management, at all levels
 Damage registration and settlement
 Modification registration
 Repair and maintenance with workplaces
 Financial administration, both incoming and outgoing invoices
 Reporting and KPI’s
 Claim settling

Previously, it was not possible to link damage reporting with service assignments, and the software did not support claims. Meanwhile, system integrations were limited.

FLEETWAVE’S SCALABILITY WAS THE BEST FIT FOR EWALS CARGO CARE

Roger Hilberts, Business Process Engineer at Ewals Cargo Care explained that after a lengthy procurement process in 2016, they decided Chevin FleetWave best met their requirements.

“Chevin offered a highly structured, configurable system, with a range of modules that would provide in-depth oversight and specific management capabilities for the Company’s rapidly growing fleet.

“At the start of the implementation project the Company operated 2,850 trailers – a number that has since risen by 60%, to 4,600 trailers.

“During the same period, the operational staff within the Fleet Control department has increased by 20%.”

Ewals Cargo Care’s Fleet Control department is now using Chevin’s FleetWave for the day-to-day management of numerous functions, including:

Equipment
 Contracts
 Customer relationship management
 Supplier relationship management
 Damage documentation and settlement
 Modification documentation and settlement
 Repairs and maintenance
 Financial administration
 Reporting
 Fines settlement
 Internal communication with planning and financial departments

EWALS CARGO CARE CONSOLIDATED ITS ENTIRE FLEET PROCESS WITH ONE CENTRAL SYSTEM

Using FleetWave, Ewals Cargo Care has been able to structure its operational processes for high-level visibility of its entire fleet operation – and is now able to configure the system’s functionality to meet a range of company-specific fleet and asset management needs.

With access to the software across all of its workshops, the fleet team can work more efficiently and with streamlined internal communication by eliminating emails and phone calls.

“The Company has also found value in FleetWave’s extensive reporting capabilities, and can now access universal data via a single solution; a process that was particularly difficult prior to the implementation of FleetWave” explained Hilberts.

While cost savings as result of streamlining manual and labor-intensive processes for employees is anticipated, Ewals Cargo Care has already achieved enhanced productivity within the team. Additional cost savings are expected as more modules and interfaces are added in the coming years.

Hilberts concluded that “the biggest benefit of FleetWave is that we now have an integrated system – all internal and external processes in our Fleet Control department are managed in one place.”

“Using the fully-integrated and customizable FleetWave software that meets our specific needs, we’ve eliminated disconnected systems and made it possible for all company employees of the Fleet Control department to work on the same platform.”

“FleetWave allows us to work more efficiently, and we believe that we have implemented a fleet and asset management system that perfectly meets our needs.”

EWALS CARGO CARE’S DIGITAL FUTURE

Looking ahead, Ewals Cargo Care’s Fleet Control department is planning to use Chevin’s global experience to further digitalize its global work order system to include managing flexible service intervals and labor intensive processes.

Other plans include integration with external tire suppliers via FleetWave’s Tire’s module, and enabling integrated links to the company’s digital service archives.