{"id":9953,"date":"2024-10-15T15:11:53","date_gmt":"2024-10-15T14:11:53","guid":{"rendered":"https:\/\/www.chevinfleet.com\/en-us\/?post_type=case-studies&#038;p=9953"},"modified":"2024-10-17T14:54:10","modified_gmt":"2024-10-17T13:54:10","slug":"transforming-public-safety-the-new-mexico-dps-fleet-management-revolution-with-fleetwave","status":"publish","type":"case-studies","link":"https:\/\/www.chevinfleet.com\/en-us\/case-studies\/transforming-public-safety-the-new-mexico-dps-fleet-management-revolution-with-fleetwave\/","title":{"rendered":"Transforming Public Safety: The New Mexico DPS Fleet Management Revolution with FleetWave"},"content":{"rendered":"<section  class=\"content-section animated fadeInUp\" >\n    <div class=\"container container--small  user-content fadeInUp__1\">\n        <p><strong>Industry:\u00a0<\/strong>Local Government<\/p>\n<p><strong>Fleet Size:<\/strong>\u00a01,300 + Vehicles<\/p>\n<p><strong>Region:\u00a0<\/strong>New Mexico, United States<\/p>\n<p><strong>Customer Since:\u00a0<\/strong>2018<\/p>\n<p><strong>Products Used:<\/strong>\u00a0FleetWave<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Background<\/strong><\/h3>\n<p>The\u00a0<a href=\"https:\/\/www.dps.nm.gov\/\">New Mexico Department of Public Safety (NMDPS)<\/a>\u00a0is a state agency dedicated to ensuring the safety and security of New Mexico\u2019s citizens. It oversees multiple divisions, including the New Mexico State Police, Motor Transportation Division, and other critical public safety units.<\/p>\n<p>NMDPS manages a fleet of over 1,300 \u00a0vehicles tailored to law enforcement and emergency response, ensuring that officers have the tools needed to respond swiftly and effectively across the state. The fleet is maintained for optimal performance, focusing on reliability and safety to support the department\u2019s operations, particularly in patrolling rural and urban areas alike.<\/p>\n<p>We spoke with Gwendolyn Romero, Business Operations Specialist at New Mexico Department of Public Safety about how\u00a0<a href=\"https:\/\/www.chevinfleet.com\/en-us\/\">FleetWave<\/a>\u00a0has improved their fleet management processes.<\/p>\n<p>&nbsp;<\/p>\n<p><iframe loading=\"lazy\" id=\"267155753\" style=\"-webkit-font-smoothing: antialiased; font-family: effra, sans-serif; box-sizing: border-box; border: 0px; display: block;\" title=\"New Mexico Department of Public Safety Video Testimonial\" src=\"https:\/\/www.youtube.com\/embed\/_mCNFKYrOwQ?feature=oembed&amp;enablejsapi=1&amp;origin=https:\/\/www.chevinfleet.com\" width=\"500\" height=\"281\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-cli-class=\"cli-blocker-script\" data-cli-label=\"Youtube embed\" data-cli-script-type=\"advertisement\" data-cli-block=\"true\" data-cli-block-if-ccpa-optout=\"false\" data-cli-element-position=\"body\" data-cli-placeholder=\"Accept &lt;a class='cli_manage_current_consent' tabindex='0'&gt;Advertisement&lt;\/a&gt; cookies to view the content.\" data-cli-src=\"https:\/\/www.youtube.com\/embed\/_mCNFKYrOwQ?feature=oembed&amp;enablejsapi=1&amp;origin=https:\/\/www.chevinfleet.com\" data-gtm-yt-inspected-10=\"true\" data-sleek-frame-id=\"a0ea5ad3-5d3e-4174-9d81-79940a122329\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Challenges<\/strong><\/h3>\n<p>Before implementing\u00a0<a href=\"https:\/\/www.chevinfleet.com\/en-us\/\">FleetWave<\/a>, NMDPS was using a traditional Graphical User Interface (GUI) system for their fleet management needs. The limitations of this outdated system created several operational challenges. Gwendolyn recalls:\u00a0<em>\u201cThere wasn\u2019t anything easy about it, it wasn\u2019t customizable either, so we had to use it the way it was, everybody hated it.\u201d<\/em><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Our Solution<\/strong><\/h3>\n<p>The implementation of FleetWave in 2018 marked a turning point for NMDPS, completely reshaping their fleet management approach.\u00a0<a href=\"https:\/\/www.chevinfleet.com\/en-us\/\">FleetWave\u2019s web-based platform<\/a>\u00a0provided a highly customizable and intuitive solution, which directly addressed the challenges the department had been facing with their previous system. Its user-friendly interface empowered the team, offering real-time insights into vehicle status, maintenance schedules, and asset data. This allowed fleet managers to shift from reactive to proactive decision-making, enhancing overall efficiency.<\/p>\n<p>As Gwendolyn Romero explains:\u00a0<em>\u201cWe shopped around and looked for the system that was going to be best for us, and it was FleetWave. We saw what it could do, and we were impressed by its capabilities compared to other systems. That\u2019s why we chose FleetWave. It was user-friendly, and although change isn\u2019t ideal for everyone, once they learned it, it became much easier for them.\u201d<\/em><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3><strong>Impact<\/strong><\/h3>\n<p>The introduction of\u00a0<a href=\"https:\/\/www.chevinfleet.com\/en-us\/\">FleetWave<\/a>\u00a0has significantly improved operations within NMDPS. Gwendolyn highlights the importance of automation, stating,\u00a0<em>\u201cThe whole automation of it. Being able to access the accessibility. Being able to access it from anywhere as long as you have the internet in your laptop, now phones. But yeah, so for us, it made doing our jobs much easier.\u201d\u00a0<\/em>This enhanced accessibility has streamlined workflows, allowing staff to manage their tasks more effectively regardless of location.<\/p>\n<p>Additionally, Gwendolyn emphasizes the strengths of the FleetWave system, noting,\u00a0<em>\u201cFirst off is just the system itself. What actually sold us most on FleetWave is the vehicle module. Because on the vehicle module, you can see everything that\u2019s going on in the back end.\u201d\u00a0<\/em>The visibility provided by the vehicle module enables NMDPS to monitor all aspects of fleet operations, ensuring that they have comprehensive oversight and can respond swiftly to any issues that may arise.<\/p>\n<p>The combination of automation and in-depth visibility has not only made day-to-day tasks more manageable but also enhanced overall fleet management, positioning NMDPS for continued success in their public safety efforts.<\/p>\n\n    <\/div>\n<\/section>\n\n\n<section  class=\"c-quote quote content-section--no-pad quote--no-image content-section\">\n    \n    <div class=\"container container--small quote__wrapper animated fadeInUp\">\n        \n        <div class=\"quote__content\">\n            \n                        <h3 class=\"u-bold fadeInUp__1\">The FleetWave system has made a positive impact and has made it easier in the way we do our jobs in our fleet operations. From the purchase to disposal and everything in between. FleetWave makes tracking the vehicle during its lifetime easy to access and we use the tools to acquire the information we need to maintain each vehicle. FleetWave is fabulous!<\/h3>\n                        \n            <p class=\"u-red fadeInUp__2\"><strong>Gwendolyn Romero<\/strong><br>Business Operations Specialist<\/p>\n\n        <\/div>\n        \n        <div class=\"quote__image animated fadeInUp__3\">\n          \n          <img decoding=\"async\" src=\"\" alt=\"\">\n          \n          <img decoding=\"async\" class=\"quote__logo\" src=\"\" alt=\"\">\n        \n        <\/div>\n    \n    <\/div>\n\n<\/section>\n\n\n<section  class=\"content-section animated fadeInUp\" >\n    <div class=\"container container--small  user-content fadeInUp__1\">\n        <h3><strong>Conclusion<\/strong><\/h3>\n<p>Since implementing\u00a0<a href=\"https:\/\/www.chevinfleet.com\/en-us\/\">FleetWave<\/a>\u00a0in 2018, the New Mexico Department of Public Safety (NMDPS) has transformed its fleet management operations. Moving from an outdated GUI system to FleetWave\u2019s intuitive platform has provided NMDPS with enhanced visibility and control over its fleet of over 1,300 vehicles. Gwendolyn Romero highlights how automation and real-time accessibility have streamlined workflows and improved operational efficiency, allowing staff to perform their duties more effectively.<\/p>\n<p>The robust vehicle module has been particularly impactful, enabling comprehensive oversight of fleet activities and ensuring that officers are well-equipped for their public safety mission. NMDPS\u2019s successful partnership with FleetWave exemplifies the value of modernizing fleet management processes to enhance safety, efficiency, and accountability within their operations.<\/p>\n\n    <\/div>\n<\/section>\n\n\n<section  class=\"c-cta-block cta-block content-section\">\n  <div class=\"container u-text-center animated fadeInUp\">\n    \n          <h2 class=\"u-red fadeInUp__1\">Interested in FleetWave?<\/h2>\n    \n    \n          <a class=\"button fadeInUp__3\" href=\"https:\/\/www.chevinfleet.com\/en-us\/\">LEARN MORE<\/a>\n      <\/div>\n<\/section>\n\n\n<section  class=\"content-section \">\n    \n    <div class=\"container container--small u-text-center animated fadeInUp\">\n        \n                    <h5 class=\"fadeInUp__1\">NEWS<\/h5>\n                            <h3 class=\"fadeInUp__1\"><b>You may also be interested in<\/b><\/h3>\n                                <\/div>\n\n    \n    <div class=\"container container--no-pad fadeInUp__2\">\n        <div class=\"post-type-wrapper\" data-behaviour=\"featured-slider\">\n                            <a class=\"post-type unstyled post-type--transform \" href=\"https:\/\/www.chevinfleet.com\/en-us\/blog\/chevin-fleet-solutions-to-exhibit-at-government-fleet-expo-conference-2026\/\">\n    <div class=\"post-type__image\">\n                    <img decoding=\"async\" src=\"https:\/\/chevin-assets.s3.eu-west-1.amazonaws.com\/wp-content\/uploads\/sites\/3\/2026\/03\/13165054\/GFX-440x440.png\">\n            <\/div>\n    <div class=\"post-type__content\">\n                <p class=\"post-type__name\"><strong>Chevin Fleet Solutions to exhibit at Government Fleet Expo &amp; Conference 2026<\/strong><\/p>\n                <p class=\"post-type__more\">Read more<\/p>\n    <\/div>\n<\/a>\n                            <a class=\"post-type unstyled post-type--transform \" href=\"https:\/\/www.chevinfleet.com\/en-us\/blog\/chevin-fleet-solutions-to-exhibit-at-eufmc-2026\/\">\n    <div class=\"post-type__image\">\n                    <img decoding=\"async\" src=\"https:\/\/chevin-assets.s3.eu-west-1.amazonaws.com\/wp-content\/uploads\/sites\/3\/2024\/05\/08141118\/Featured-Image-EUFMC-2024-440x440.png\">\n            <\/div>\n    <div class=\"post-type__content\">\n                <p class=\"post-type__name\"><strong>Chevin Fleet Solutions to Exhibit at EUFMC 2026<\/strong><\/p>\n                <p class=\"post-type__more\">Read more<\/p>\n    <\/div>\n<\/a>\n                            <a class=\"post-type unstyled post-type--transform \" href=\"https:\/\/www.chevinfleet.com\/en-us\/blog\/chevin-fleet-solutions-to-showcase-latest-innovations-at-the-cv-show-2026\/\">\n    <div class=\"post-type__image\">\n                    <img decoding=\"async\" src=\"https:\/\/chevin-assets.s3.eu-west-1.amazonaws.com\/wp-content\/uploads\/sites\/3\/2026\/01\/04171534\/CV-Show-Event-Team-2025-Cropped-440x440.jpg\">\n            <\/div>\n    <div class=\"post-type__content\">\n                <p class=\"post-type__name\"><strong>Chevin Fleet Solutions to Showcase Latest Innovations at the CV Show 2026<\/strong><\/p>\n                <p class=\"post-type__more\">Read more<\/p>\n    <\/div>\n<\/a>\n                    <\/div>\n    <\/div>\n<\/section>\n<section class=\"c-hr hr content-section u-show-mobile\">\n<div class=\"container\">\n    <hr>\n<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Discover how the New Mexico Department of Public Safety transformed fleet management with FleetWave, enhancing efficiency and safety.<\/p>\n","protected":false},"featured_media":9861,"menu_order":0,"template":"","case-studies-cats":[54],"class_list":["post-9953","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-studies-cats-local-government"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v26.5) - 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