{"id":10510,"date":"2026-08-18T09:57:02","date_gmt":"2026-08-18T08:57:02","guid":{"rendered":"https:\/\/www.chevinfleet.com\/?post_type=case-studies&#038;p=17963"},"modified":"2026-08-18T10:18:32","modified_gmt":"2026-08-18T09:18:32","slug":"transforming-inspection-efficiency-and-fleet-performance-how-beacon-mobility-modernized-operations-with-fleetwave","status":"publish","type":"case-studies","link":"https:\/\/www.chevinfleet.com\/en-us\/case-studies\/transforming-inspection-efficiency-and-fleet-performance-how-beacon-mobility-modernized-operations-with-fleetwave\/","title":{"rendered":"Transforming Inspection Efficiency and Fleet Performance: How Beacon Mobility Modernized Operations with FleetWave"},"content":{"rendered":"<section  class=\"content-section animated fadeInUp\" >\n    <div class=\"container container--small  user-content fadeInUp__1\">\n        \n    <\/div>\n<\/section>\n\n\n<section  class=\"content-section animated fadeInUp\" >\n    <div class=\"container container--small  user-content fadeInUp__1\">\n        <p><strong>Industry:\u00a0<\/strong>Transportation<\/p>\n<p><strong>Fleet Size:\u00a0<\/strong>15,000+<\/p>\n<p><strong>Asset Count:<\/strong> 9,000+<\/p>\n<p><strong>Region:\u00a0<\/strong>Southborough, MA, United States<\/p>\n<p><strong>Customer Since:\u00a0<\/strong>2022<\/p>\n<p><strong>Products Used:<\/strong>\u00a0<a href=\"https:\/\/www.chevinfleet.com\/en-us\/products\/fleetwave\/\">FleetWave<\/a>, <a href=\"https:\/\/www.chevinfleet.com\/en-us\/products\/fleetwave-technician\/\">FleetWave Technician<\/a>, <a href=\"https:\/\/www.chevinfleet.com\/en-us\/products\/fleetwave-driver\/\">FleetWave Driver<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><iframe loading=\"lazy\" title=\"Transforming Efficiency and Performance: How Beacon Mobility Modernised Operations with FleetWave\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/rSV20i2MCt8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h2><strong>Background<\/strong><\/h2>\n<p>Beacon Mobility is a network of 27 independent transportation companies across the United States, operating in 25 states. The group delivers a wide range of mobility services, including school bus transport, special\u2011education transport, paratransit, non\u2011emergency medical transport (NEMT), charter services and community shuttles.<\/p>\n<p>Supporting these services is a large, well\u2011maintained fleet of more than 15,000 vehicles that operate under the Beacon Mobility umbrella, facilitating the safe and timely transport of passengers for school districts, transit authorities, medical appointments and community needs.<\/p>\n<p>This extensive fleet enables Beacon Mobility to meet diverse and time\u2011sensitive mobility demands, ensuring students, people with special needs, patients requiring non\u2011emergency transport, and public passengers receive reliable, scheduled transportation across urban and rural areas alike.<\/p>\n<p>Beacon Mobility has been using FleetWave since 2022. We interviewed Francisco Urena, New York Regional Trainer for Beacon Mobility about how the platform has transformed their fleet operations.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Challenges<\/strong><\/h2>\n<p>Before implementing FleetWave, Beacon Mobility\u2019s New York operations relied heavily on paper-based processes. Francisco described it as <em>\u201cbeing in the Stone Ages\u2026 just using documents, papers, pen and pads.\u201d <\/em><\/p>\n<p>Beacon Mobility\u2019s New York operations faced significant inefficiencies prior to adopting FleetWave, particularly around compliance and inspections. Francisco states: <em>\u201cPrior to FleetWave, in the New York region, we used to do these VAT inspections. We would have a state official; they would come to visit our shops, and they would thoroughly inspect our vehicles. But prior to an inspection, our technicians will have to fill out a form about four pages long, which is very tedious for the technicians, and time consuming. The inspections routinely took around 2.5 hours per vehicle.\u201d<\/em><\/p>\n<p>These manual, paper-based processes placed a heavy administrative burden on technicians and disrupted daily workflows. Completing long inspection forms took considerable time away from vehicle maintenance, leaving little room for operational flexibility. The reliance on paper records also made it harder to track defects, manage compliance efficiently, and maintain oversight across multiple shops.<\/p>\n<p>These challenges highlighted the need for a more streamlined, digital solution that could reduce paperwork, save time, and provide better visibility for both technicians and management. FleetWave\u2019s introduction would soon address these inefficiencies and modernize Beacon Mobility\u2019s inspection and maintenance processes.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Solution<\/strong><\/h2>\n<p>Since deploying FleetWave about three years ago, Beacon Mobility has transformed its processes to become far more efficient, and data\u2011driven. As Francisco explains: <em>\u201cThe feature that I use the most is parts. I&#8217;m constantly checking and pulling out reports on what parts we buy from each vendor to compare them from one to another. I also pull out live reports on stock. So, I\u2019m always checking to see what stock is dead weight on the shelves. If I spot that we&#8217;re losing money on that, then I can contact the shop managers.\u201d<\/em><\/p>\n<p>This shift is underpinned by FleetWave\u2019s core capabilities. The platform consolidates fleet data in one central place, from maintenance and repair history to fuel and cost analytics, providing complete visibility over assets, costs and performance.<\/p>\n<p>The FleetWave Technician app adds a powerful auto shop\u2011facing layer: technicians can create and view job cards, request parts, manage stock, log repairs and complete inspections directly from tablets or smartphones, whether in the auto shop or out in the field.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h2><strong>Impact <\/strong><\/h2>\n<p>Since implementing FleetWave, Beacon Mobility has seen a significant boost in productivity and workforce efficiency. As Francisco explains, <em>\u201cFleetWave has improved our productivity and workforce flow drastically.\u201d<\/em> Technicians now have direct access to DOT inspections and work orders through the FleetWave Technician app, right from their tablets, allowing them to continue their workflow without interruption: <em>\u201cThey don\u2019t have to stop, they don\u2019t have to go to their boxes. As they\u2019re working on the vehicles, the tablet is right there in hand, and they have direct access to FleetWave.\u201d<\/em><\/p>\n<p>The impact on inspections has been substantial. Previously, a single inspection would take around 2.5 hours. Francisco shares: <em>\u201c<strong>Since implementing FleetWave we\u2019ve reduced our vehicle inspection times by 50%.\u201d<\/strong><\/em><\/p>\n<p>Beyond time savings, FleetWave has helped the team uncover defects they hadn\u2019t previously tracked, improved stock inventory management, and optimized technician time management: <em>\u201cFleetWave helped us do much more than simply digitize our processes. By improving technician time management, streamlining workflows, and providing better visibility into inventory, we\u2019ve been able to operate more efficiently across the board. Those improvements contributed to reducing our CPM (Cost per mile) from\u00a0<strong>$0.38 to $0.36<\/strong>, helping us lower operating costs while improving productivity.\u201d<\/em><\/p>\n<p>With an industry-average CPM typically ranging from $0.32 to $0.55, this places Beacon Mobility towards the more cost-efficient end of the market, with the reduction representing an approximate <strong>5.3% improvement in cost per mile.<\/strong><\/p>\n<p>Maintenance processes have also become more reliable. <em>\u201cUsing the Technician app, mechanics would write down their parts, and you would constantly see mismanaging of parts inventory\u2026 after FleetWave, technicians have direct access to their work order, and managers have live views on their dashboards. <\/em><\/p>\n<p>Francisco adds:<em> \u201cBefore FleetWave, parts usage was tracked manually, which often led to inventory discrepancies and inefficiencies. With the Technician app, mechanics have direct access to work orders, and managers can monitor inventory through real-time dashboards. This significantly improved inventory control and accountability, further contributing to our reduction in our CPM.\u201d<\/em><\/p>\n<p>Overall, FleetWave has delivered measurable operational efficiencies, reduced manual tasks, and strengthened visibility across Beacon Mobility\u2019s fleet operations.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Conclusion <\/strong><\/h2>\n<p>Beacon Mobility has seen significant improvements in efficiency, communication, and workflow since adopting FleetWave. Francisco highlighted the value of the platform: <em>\u201cFleetWave helps a lot. You\u2019ll be surprised how much you can improve just by digitalizing. And seeing the reports daily, it surprises you how much you were missing out on before.\u201d<\/em><\/p>\n<p>The combination of real-time insights, streamlined processes, and better visibility has transformed day-to-day operations, helping the team save time, reduce errors, and manage their fleet more effectively. FleetWave has proven to be a central tool in driving productivity and operational control across Beacon Mobility\u2019s auto shops.<\/p>\n\n    <\/div>\n<\/section>\n\n\n<section  class=\"c-cta-block cta-block content-section\">\n  <div class=\"container u-text-center animated fadeInUp\">\n    \n          <h2 class=\"u-red fadeInUp__1\">Interested in FleetWave?<\/h2>\n    \n    \n          <a class=\"button fadeInUp__3\" href=\"https:\/\/www.chevinfleet.com\/en-us\/products\/fleetwave\/\">LEARN MORE<\/a>\n      <\/div>\n<\/section>\n\n\n<section  class=\"content-section \">\n    \n    <div class=\"container container--small u-text-center animated fadeInUp\">\n        \n                    <h5 class=\"fadeInUp__1\">NEWS<\/h5>\n                            <h3 class=\"fadeInUp__1\"><b>You may also be interested in<\/b><\/h3>\n                                <\/div>\n\n    \n    <div class=\"container container--no-pad fadeInUp__2\">\n        <div class=\"post-type-wrapper\" data-behaviour=\"featured-slider\">\n                            <a class=\"post-type unstyled post-type--transform \" href=\"https:\/\/www.chevinfleet.com\/en-us\/blog\/chevin-calls-on-fleet-operators-to-look-beyond-implementation\/\">\n    <div class=\"post-type__image\">\n                    <img decoding=\"async\" src=\"https:\/\/chevin-assets.s3.eu-west-1.amazonaws.com\/wp-content\/uploads\/sites\/3\/2026\/08\/04100712\/PR_VALUELOOP_DASHBOARD-440x440.jpg\">\n            <\/div>\n    <div class=\"post-type__content\">\n                <p class=\"post-type__name\"><strong>Chevin calls on fleet operators to look beyond implementation<\/strong><\/p>\n                <p class=\"post-type__more\">Read more<\/p>\n    <\/div>\n<\/a>\n                            <a class=\"post-type unstyled post-type--transform \" href=\"https:\/\/www.chevinfleet.com\/en-us\/blog\/chevin-holds-their-4th-emea-customer-conference-in-manchester-uk\/\">\n    <div class=\"post-type__image\">\n                    <img decoding=\"async\" src=\"https:\/\/chevin-assets.s3.eu-west-1.amazonaws.com\/wp-content\/uploads\/sites\/3\/2026\/07\/27145050\/EMEA-Conf-2026-Group-Photo-440x440.jpg\">\n            <\/div>\n    <div class=\"post-type__content\">\n                <p class=\"post-type__name\"><strong>Chevin holds their 4th EMEA Customer Conference in Manchester, UK<\/strong><\/p>\n                <p class=\"post-type__more\">Read more<\/p>\n    <\/div>\n<\/a>\n                            <a class=\"post-type unstyled post-type--transform \" href=\"https:\/\/www.chevinfleet.com\/en-us\/blog\/chevin-introduces-new-dashboard-for-improved-fleet-control\/\">\n    <div class=\"post-type__image\">\n                    <img decoding=\"async\" src=\"https:\/\/chevin-assets.s3.eu-west-1.amazonaws.com\/wp-content\/uploads\/sites\/3\/2026\/06\/25164533\/image-3-440x440.png\">\n            <\/div>\n    <div class=\"post-type__content\">\n                <p class=\"post-type__name\"><strong>Chevin introduces new dashboard for improved fleet control<\/strong><\/p>\n                <p class=\"post-type__more\">Read more<\/p>\n    <\/div>\n<\/a>\n                    <\/div>\n    <\/div>\n<\/section>\n<section class=\"c-hr hr content-section u-show-mobile\">\n<div class=\"container\">\n    <hr>\n<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":8573,"menu_order":0,"template":"","case-studies-cats":[56],"class_list":["post-10510","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-studies-cats-transportation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - 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