Case Study - National Ambulance Service

Fleet Size: 4000 Previous System: None Product: FleetWave 1.0 Date Installed: December 2008

Introduction

The National Ambulance Service (NAS) has a fleet in excess of 450 vehicles based at over 90 sites across the Republic of Ireland. The fleet is comprised of more than 250 accident & emergency ambulances, over 100 patient care service vehicles with the remainder being made up of rapid response vehicles, officer response cars, 4x4 vehicles, in-house maintenance vehicles, emergency equipment and mobile control vehicles. All these vehicles are owned by the HSE.

Client Brief

The primary objective was to source a Fleet Management System suitable for use by the HSE to support the National Ambulance Service in the management of its fleet for the next 5 ? 10 years. The detailed objectives of this system are to:

1. Achieve significant savings on vehicle management costs and through the provision of a mechanism to assist in the monitoring and evaluation of contractual arrangements for servicing and maintenance
2. Contribute to the provision of a quality Ambulance Service that is efficient, relevant and appropriate through effective fleet management
3. Achieve the key long-term project goals of the development of a modern and responsive fleet management tool within the HSE Ambulance Service
4. Satisfy Corporate Information requirements which include the facilitation of management in timely, effective and accurate decision making and the production of key statistical information
5. Overcome current shortfalls through the development of interim strategies as required in order to implement the fleet management tool in a timely and efficient manner.
6. Assisting to ensure that vehicles meet all statutory and legal requirements
7. Assist in budgetary control

Client Benefits

The system has provided the following benefits: *Compliance with emerging technologies *Support for efficient management of NAS Fleet *Improved quality and timeliness of information *Provision of comprehensive quality control features *Ready access to information for audit and research purposes *Support a streamlining of routine administration and clerical tasks *Reduction of manual record keeping *Reduced likelihood of clerical error, inaccuracies and inconsistencies * Auditablility and traceability *Support effective use of resources *Provision of flexible information, statistical analysis, costing and reporting for management purposes both within and outside the directorate *Improved monitoring and reporting of fleet information and activity *Improved efficiency of communication of fleet related matters with other enterprise systems and with external providers (e.g. vehicle suppliers ) *Improved security of information *Facilitation of relevant staff training and education