Making Volkswagens world easier for company cars
The Challenge
Managing the annual vehicle fleet for the 4,500+ Volkswagen Group employees in the UK, across multiple brands including Audi, Seat and Skoda is no mean feat.
In brief, qualifying VW Group (VWG) employees are entitled to order and specify vehicles, with the vehicles then being built and delivered into the UK market place. The process generates various records relating to the turnover of 11,000 vehicles per annum.
Up until recently these processes were particularly difficult to operate by complicated and disparate systems involving a number of varying formats including paper-based documents and digital spreadsheets.
The Solution
VWG UK researched the asset management software market and selected FleetWave® from Chevin Fleet Solutions to consolidate all existing processes into one easy-to-use, web-based solution that is accessible by all Group Services staff across all VWG sites.
FleetWave® went live at VWG in July 2009 and has already greatly increased productivity by enabling additional data capture and allows a single system overview of all business process critical data. The system covers new vehicle orders, building schedules, pre-delivery inspections, vehicle handback and handover appointments, returned vehicle damage invoicing and future replacement vehicle order forecasting.
The VWG FleetWave® system also interfaces between a number of systems including the VWG factory mainframe system and external systems such as BCA inspection PDA terminals to allow the transparent flow of vehicle order data.
Crucially, FleetWave® also enabled VWG to speed up communication, as relevant information can be disseminated electronically via email, sms and hard copy letter, keeping the end user updated through out the whole order process experience.
The Results
In the four months since its installation FleetWave® has not only reduced system overhead costs, system operating costs, software costs, but also provided VWG employees with transparent, accessible processes that enhance their user experiences.
Robin Slough Head of Vehicle Operations for VWG Group Services confirms:
"Since introducing FleetWave® earlier this year, the consolidation of internal system processes has removed duplication of effort and significantly reduced data entry time. FleetWave® solution also means a higher level of data visibility, previously not available, which in turns reduces the potential for error and lost time. Group Services are now much more responsive which allows us to react quickly in an ever changing market and are now able to focus on the results, rather than the processes."
Moving forward, VWG and Chevin Fleet Solutions are now looking at how the full functionality of the FleetWave® system can be utilised to further improve the Group’s internal processes and communications.
