Case Study : Amtrak

Overview

Fleet Size: 1,200Previous System: Access DatabaseProduct Selected: RoadBASEInstalled: September 2004

Introduction

Amtrak (National Railroad Passenger Corporation) is the quasi-governmental agency responsible for the passenger rail transportation across the US. Founded in 1971, Amtrak automotive fleet is responsible for the maintenance and oversight of more than 1,000 support vehicles across the country.

Client Brief

Amtrak established a Maintenance Control Center to schedule and manage internal and external fleet repairs and preventive maintenance. Through this central Call Center, Amtrak uses RoadBASE to quickly and efficiently coordinate and authorize vehicle and component repairs as well as track vehicle compliance across the country in a matter of moments.

Client Benefits

• Maintenance Control Managers can survey pending inspections/repairs, view and query previous repair history, and schedule, reconcile and authorize repairs and payment directly from a single screen.
• RoadBASE eliminates multiple databases and excessive manual data entry
• Dramatically improved cost control and warranty recovery.