Unique Chevin Website allows clients to track project development

Fleet industry customer relationship management (CRM) reaches new heights with the creation of Chevin Fleet Solutions' new website - allowing clients to 'track' every stage of development work or problem solving done on their behalf by the company.

In addition the new site (www.chevinfleet.com) allows customers to engage in unique 'conversations' with Chevin's developers and support staff, entering their own ideas, details of problems or making comments, as projects develop.

Ashley Sowerby, Chevin's managing director said: "The use of web technology as a way of keeping customers informed really comes of age with the creation of this site. Customers can log in to their own 'My Chevin' area, which sends a daily update back to them. They're kept fully informed of every stage, and during project implementation our exclusive WINCAS system (the acronym stands for Web-based INtegrated Customer Administration System) allows customers to interact with the development team, change requests, give feedback and allows them complete visibility of the project development.

"We felt this was an opportunity to provide a whole new level of visibility to clients during implementation, which as far as we’re aware is unique in the industry. We’re confident this is yet another example of Chevin leading the field and upping the standards provided to customers - with an unprecedented level of interaction between the client, the project and the project development team. With global 24/7 accessibility, this is particularly useful for our growing customer base around the world, allowing customers to log in directly to our CRM system from wherever they happen to be."

The new site also offers an expanded section dedicated to Chevin's web-based fleet management application FleetWave®, complete with an on-line demo, as well as downloadable versions of RoadBASE®, plus a more intuitive interface.