ATE: What should I look for when choosing a software company?

Question: "I’ve heard some fleet software programs aren’t really up to the job. What should I look for when choosing a software company for a partner?"

We find there are four key attributes to selecting a fleet management software provider – Pedigree, Product, People and Passion

• Pedigree – how long has the company been providing fleet management software?
  Don’t let a company hide behind a name. What business experience do they have working with organisations similar to your own? Chevin was established in 1990 and develops, implements and supports exclusively fleet management software. We’re experts in fleet software with more than 500 clients around the world.
• Product – what technology is utilised and how stable is the software?
  These questions need to be answered to determine how fit for purpose and future proof the software is. FleetWave® is a web-based solution and RoadBASE® a Windows-based PC solution.
• People – do you have confidence in the provider?
  You’ll be working with their team for many years. Ask to visit HQ and meet the whole team, not just the friendly ‘yes’ man from the sales department.
• Passion – the passion to evolve and adapt to changing business needs.

If you want the software to adapt to your current and evolving business requirements, the software and supplier both need to bring to this initiative the Pedigree, Product, People and Passion to win your business and prove their long-term value.

Ashley Sowerby, Managing Director, Chevin Fleet Solutions